Call Us: 800-218-4947

Returns

Free Delivery $250 Orders
Free Curb Side $500 Orders
*Some Exceptions Apply

Important Information Regarding Product Returns and Product Cancellations:

Return Policy:

In certain cases, we will accept product for return if they meet the following criteria:

  1. Due to the nature of our products, returns must be within 30 days of the date we shipped the product. If you require an exemption to that policy, you must contact us within the 30 day period.
  2. Product must be in original unopened factory carton.
  3. No products that have been installed, tested, or modified in any way will be accepted for return. Product must be in original (new) condition in order to qualify for return.   
  4. We will refund the product price only (less restocking fee); inbound and outbound shipping costs will not be refunded. Any orders processed with discounted or free shipping will not have the initial shipping cost refunded.  
  5. We provide experienced technical help on all our products so that our customers are able to order the correct product and avoid the need for returns.  In the unlikely event there is a need to return a product , we must charge a 10% restocking fee on all returns. 
  6. Please allow at least 5 business days from the time we receive the return until you see a credit on your credit card. We cannot be responsible for delays by your credit card company in processing your credit.
  7. You must contact us to get a Return Goods Authorization (RGA) and make proper arrangments for the return.
  8. Any product that is returned without the proper RGA will be refused at our shipping dock and you will be liable for any and all charges involving the return. No credit will be issued for unathorized returns.

Cancellation Policy: 

All sales of Special Order products are sold on a final, non-cancelable, non-returnable basis.  Customer may not cancel Special Order products, which include but are not limited to products not regularly stocked by New Energy Distributing, products that have minimum order requirements and products that are either being held for you or en-route from the Manufacturer for you.  

Regularly stocked product may be cancelled provided the order has not already shipped from our Warehouse.  Please note a 20% cancellation fee will be charged on all cancellations of regularly stocked product. 

Orders Desk

  800-218-4947


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